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Print What is ITIL?


What is ITIL?
Date Added: 4/15/2008
Posted by:
 Francesco Tortora
 ftortorapmnetwork.it

Viewed: 4468 times

ITIL Definition

ITIL stands for Information Technology Infrastructure Library.

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations.

These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

ITIL is published in a series of books (hence the term Library), each of which covers a core area within IT Management. The names ITIL and IT Infrastructure Library are Registered Trade Marks of the United Kingdom's Office of Government Commerce (OGC).

Importantly ITIL is also recognised as an international standard, namely ISO IEC 20000.

ITIL Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide such benefits as:
  • Reduced costs
  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party services through the specification of ITIL


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